Interactive Voice Response (IVR)

IBS has integrated Interactive Voice Response with SBN to respond to alarms in the Alarm Queue with automated voice messages.

Users determine which alarms the IVR should automatically respond to by zone type, branch profile, and dealer profile. Users determine how the IVR responds to alarms (which Action Plan contacts to call, in what order, and so on) in the IVR tab of the Data Entry program.

Users may manually start or pause IVR processing on alarms in Monitoring.