Monitor with SBN
Reduce operator handled signals and reduce handling time for an efficient monitoring operation with fewer false alarms
The operator often represents the highest recurring expense in a central station. With an automated and guided process, SBN reduces false alarms and enables a single operator to handle signals more efficiently.
Reducing false alarms
False alarms are often caused by customer error, poor installation, poor data, and bad weather. SBN keeps track of permits warning the operator if previous false dispatches have exceeded jurisdiction limits. Operators can generate service tickets, non-urgent callbacks, and follow-up activities removing the need for untracked emails and notes that go astray.
As an integrated product, SBN automates data entry for monitoring. A base list of zones can be generated based on the package a customer has chosen to purchase. Customers with multiple locations can standardize zones, call lists, and open/close schedules.
Reducing operator handled signals
SBN’s automated processes handle many of the signals traditionally managed by an operator. As signals are received, customers can be notified by email, text message, or through automated phone calls.
Customers can interact directly with SBN using web and mobile applications. They can review account information, change call lists, provide vacation notice, and for commercial customers change open/close schedules. Using SBN Access, technicians and end users can test systems without operator intervention.
Signals and tasks can thus be reduced significantly, often by over 30%.
Reducing operator time required to process signals
While the central station operators process signals, SBN can provide support by dialing telephone numbers, detecting answering machines, and leaving phone messages. ASAP to PSAP electronic dispatch allows operators to handle the next incoming alarm signal without having to wait for an agency response.
Reducing decision making
SBN guides operators when handling signals. Operator skills and language determine the types of signals and premises an operator are presented. Customer specific, geographical, time based, and standard instructions can be created.
In this way, the newly trained operator can start to process alarms almost as efficiently as the seasoned supervisor.