Innovative Business Software (IBS) develops the versatile Security Business NET (SBN) software for the world’s leading providers of commercial and residential monitoring services. SBN runs on Windows® 2000, Windows® NT, or UNIX® platforms and can be integrated with any technology. SBN is listed as UL 1981 by Underwriters Laboratories®.
Access Control allows you to permit or deny specific resources to users. Use Access Control to manage physical and digital resources (such as a pharmacy, where only verified employees are allowed to enter). Item Control or Electronic Key Management are areas within an access control system that concern the management of equipment and locations by certain individuals. Use Access Control systems to:
- Determine what physical locations of a company users may access.
- Track where users are located or what they have recently accessed.
Use the Accounts Receivable module to handle billing and payments for various accounts, such as Deferred Billing, Pre-Billing and Financing, You may also bill multiple installations covered under a single contract and single installations covered under multiple contracts.
Use the Customer Service module to answer the questions customers most frequently ask about monitoring, maintenance, and billing. The Customer Service module contains several grids that supply information for assisting customers, including Alarm Log, Service Log, Cycle Fees, Open/Close Log, and Finance.
Customer Service also contains fields for entering information about:
- The reason the customer called
- The problem the customer reported
- The resolution for the problem
Branch Inventory works with the Purchasing and Accounts Payable modules to provide a smooth flow of information into the General Ledger. These various modules support branch accounting. Use Branch Inventory to view and update branch inventories, view item history, determine inventory needs, transfer items between branches or satellites, check status of items in transit, and enter physical item counts.
SBN also contains a Satellite Inventory, which is a module that needs to be purchased separately but is contained within Branch Inventory. With this module, your company can track all inventory down to the truck that carries it.
Telemarketing and sales departments use the Marketing module primarily to make sales, track leads and sucessfully market alarm systems. In Marketing you can schedule and track installations, sales visits, service calls and routine maintenance calls.
You can also generate custom reports and give your sales team the information they need to be successful.
SBN interfaces with nearly every receiver, allowing you the choice of leveraging your existing hardware or implementing new receivers to accommodate ever-changing business needs.
Use Monitoring programs to view and treat incoming alarms. The Monitoring module includes tools to log specific details of each alarm event and its resolution, provide maps to installations that generate alarm signals, send messages to patrol personnel, and view video footage related to alarm incidents. Monitoring combines the following programs to provide operators with a complete system for receiving and treating alarms:
- Alarm Log
- Alarm Queue
- Open/Close Log
- Test Queue
Scheduling (program 563) allows you to associate field work (service tickets, work orders, sales visits) with the appropriate resource (technicians, installers, sales persons) and, if integrated, will relay the schedule to the appropriate third-party system (ie: smartphone). Scheduling ties directly into SBN's Work Order, Service, and Marketing modules.
Track fire inspections, scheduled maintenance, and on-demand service visitis through SBN's Service Ticket module. Service ties directly into SBN's Work Order and Scheduling modules.
Work Orders drive the billing process in SBN. A work order provides a central, comprehensive location for information such as:
- Job costs
- Cycle fee generation
- Inventory adjustment
IBS specializes in building complex system integrations and third-party middleware to meet our clients' ever-changing needs.