Custom Development

SBN is an open product. Our customers can integrate existing systems through the use of our Application Programmer Interface.

Where integration is particularly complex, a customer requires changes specific to suit their needs, or a new product needs to be developed, the Innovative development team is readily available.

Enhancements are reviewed with the customer, quoted, and if approved, implemented within agreed time frames. Our development approach and the configurable nature of SBN ensures timescales are often shorter than the industry norm, increasing responsiveness and reducing cost for our customers. Based on specifications, enhancements can be delivered in as little as five days to six months. For example, self-testing of two-way voice installations without operator intervention was delivered in less than two months from approval of customer specification.

Enhancements are shared across our customer base through a software release each year. Knowledge, experience, and significant changes are shared and discussed as part of our annual user conference and quarterly User Advisory Committee (UAC).

If you are an existing customer who has never participated in a UAC meeting, or a customer who has participated in meetings in the past and wish to again, please contact us, so we may add you to the next scheduled session.

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